Aluminium Scaffold Towers Limited

Order Advice Line
Mon-Friday: 8:30am to 5pm

 

About Us

 

‧ Aluminium Scaffold Towers Limited manufactures and sells top quality Scaffold Towers. We are an ISO9001 accredited manufacturer and a PASMA Manufacturer member - one of the very few to achieve the British Standard Kitemark (BS EN 1004 Class 3 Standard) for mobile scaffold towers. Our company takes pride in its range of scaffold tower products, all of which are manufactured to the highest quality as well as meeting exacting industry safety standards.

‧ Safety is our top priority – always! Every tower we sell has been manufactured to the rigorous quality and the same standard of manufacture required by top European approval bodies such as BSI and TUV in Germany.

‧ We are committed to the highest levels of customer service ensuring that all of our customers receive the best possible advice to select the product that is most applicable to their needs. To this end all of our sales staff are qualified as PASMA mobile scaffold tower erectors – so they understand your requirements – as well as offering in-depth product knowledge gained through training at our manufacturing plant.

‧ We value innovation and ensure that our products are continuously improved to meet the ever-changing needs and challenges of our customers.

‧ We are very confident you will be delighted with our products – so confident that we offer an unconditional no quibble 5 year manufacturer’s guarantee on all of our Loyal towers against manufacturing defects on every tower we sell.

 

When do we collect your personal information?

 

‧ We collect information when you visit our website and use your account to buy products.

‧ When you make an online purchase and check out as a guest.

‧ When you place an order with us over the phone.

‧ When you create an online account with us.

‧ When you engage with us on social media.

‧ When you use the contact us form on the website.

‧ When you contact us with enquiries or complaints.

‧ We collect from publicly available sources such as credit reference agencies when you have given us your consent to do so.

‧ When you sign up to receive our newsletter via email.

‧ When you comment on or review our products and services. These will be displayed on our website and any individual may access personal data relating to them including opinions.

‧ When you add a product to your wish list.

 

What information do we collect?

 

‧ Customer group i.e. General if you have created an account with us, Guest if checking out as a guest, Phone order, Returning or eBay referral.

‧ Email address.

‧ Name.

‧ Your eBay user ID which is only used for identification purposes should you contact us through eBay messages or directly with any enquiries relating to an order you have placed with us on eBay.

‧ Company name and VAT number if applicable.

‧ Billing and delivery address.

‧ Contact telephone number.

‧ How did you get to know us for example through Google, Amazon, YouTube, Facebook

‧ For your security we will also keep an encrypted record of your login password however we do not have access to this password. If you have lost or forgotten your password we can send a new auto-generated password directly to your email as requested.

‧ Any comments regarding delivery and any other relevant comments you have provided relating to an order you have placed with us.

‧ Copies of documents you provide to prove your address as requested by our online payment merchant WorldPay to carry out further checks prior to fulfilling an order. This will likely include your full name and address. If you provide a utility bill may include payment amounts which you are legally entitle to blank out. If you provide a passport or driving license will include your date of birth, place of birth, photo, gender and nationality also.

‧ Details of your visits to our website and which site you came from to ours.

‧ Information gathered by the use of cookies in your internet browser.

‧ Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or feedback.

 

How do we use your personal information?

 

‧ We will use your personal information for the reasons listed below as part of our legitimate interest and to enable us to give you the best possible customer service.

‧ To process any orders that you make with us on our website or over the phone. If you do not wish to provide your personal information then we will not be able to process your order and cannot comply with our legal obligations. Fields marked with an asterisk * are required for us to deliver our products or services.

‧ To reply to any enquiries you make, refund requests and complaints. We may also record comments made by yourself regarding a purchase or request for additional products to ensure that we can deliver you the best possible customer service possible should you make any future enquiries.

‧ If you make any comments regarding product improvements these may be passed onto our engineers as we constantly strive to develop and improve our products.

‧ We may need to contact you regarding delivery for example to confirm your delivery address and if there are any unforeseen delays in delivery. If you do not wish to provide your personal information then we will not be able to contact you regarding delivery of items that you have ordered with us.

‧ If you have opted in to receive marketing emails from us then we will use this to provide you with information on offers, promotions and new product releases. You can change your communication preferences at any time by viewing the section “How can you access and control your personal information” or by contacting us directly.

‧ We will never share your details with any third party company for their marketing purposes.

‧ As required by law to comply with our financial and legal obligations.

 

Who do we share your personal information with?

 

‧ The personal information we collect is important for us to provide you with our products and services and we fully understand that the storage and use of your personal information is vitally important for you also. As such we will never share your details with any third party for their marketing purposes.

‧ We will only share your personal information with a limited number of trusted third party companies for reasons such as payment processing and delivering products that you have ordered with us.

‧ We use a small number of trusted couriers to deliver our products. In order for them to arrange delivery they do require your contact name and address, telephone number should they need to contact you regarding any aspect of the delivery and your email address to provide you with the tracking details.

‧ If you have provided specific delivery instructions or given us an alternative contact for delivery we will pass these details over to our courier also with your consent.

‧ Where you have purchased a product that is delivered directly from one of our suppliers we will provide them with your personal details over a secure internet connection as outlined above purely for their delivery purposes. They are also bound by the same terms and conditions as set out in this policy.

‧ If you would like us to quote for delivery outside of the UK then we may need to share some of your personal details such as your delivery address with one of our trusted third party international delivery companies in order to provide you with an accurate quote. If the quote is then converted into an order we will also need to share your contact telephone number and email address for them to provide their services.

‧ Payments are processed directly through our online payment merchant’s web portal such as WorldPay and PayPal over a secure internet connection and as such we do not take or store any of your payment information directly

 

Where your personal information may be processed?

 

‧ Your personal information will usually be processed within the UK however there are a few exceptions as outlined below.

‧ For international orders we will most likely need to pass on your personal information onto a third party international delivery company in order for them to deliver our products to you.

‧ If you are based inside the EU then the third party courier we use will also comply with the same applicable law as set out in this privacy policy.

‧ If you place an order outside of the EU your personal information may need to be passed onto third party companies outside of the EU to deliver our products who will not necessarily be bound by the same laws. However we will protect your personal information as set out in this policy as if you were based in the EU.

‧ Any emails you send to us will pass through our secure email server and likewise any reply’s from ourselves which may or may not be based in the UK.

 

How do we protect your personal information?

 

‧ We protect your personal information using various methods including but not limited to data encryption and firewalls.

‧ Your login password is stored in encrypted form on our database and we do not have access to this. If you have lost or forgotten your password we can send a new auto-generated password directly to your email at your request.

‧ All areas of our website including payment pages are secured using https technology.

‧ Any payment card details are sent directly to our online payment merchant in encrypted from over a secure internet connection.

‧ Any emails sent from us to you go through a secure remote mail server over a secure internet connection.

‧ We regularly check our system for vulnerabilities to identify areas to further strengthen our security and protect your personal information.

 

How long do we keep your personal information?

 

‧ We keep records of your personal information for as long as necessary to provide you with after sales service or for other essential purposes such as complying with our legal obligations.

‧ Records of invoices must be kept for at least a minimum of 5 years after you have placed an order with us for tax purposes and as required by law.

‧ We may keep an encrypted record of your past orders on our database for longer purely to help identify you and your previous purchases should you come back to us with any future enquiries.

‧ If the information provided is personally sensitive to yourselves we can delete all records off our system after the legally required retention period at your request. However in doing so please note that we will probably not be able to offer you the same level of customer service if you did come back to us in future.

‧ After the specified retention periods we will dispose of your personal information in a secure a manner.

‧ If your purchase included a manufacturer’s guarantee from ourselves we will keep a record of your order and any associated personal details until the end of the guarantee period to help us deal with any complaints and issue replacement parts or longer as required by law.

 

How can you access and control your personal information?

 

‧ If you have created an account with us you can access your personal information at any time by logging into your account using your email address and password provided at the time of account creation. Here you can view and update your personal information and save any changes.

‧ If you have not created an account or have placed an order with us over the phone you can contact us and with your permission we can update any of your personal information for you.

‧ We will always send over an automated order confirmation email with your personal details on regardless of the order source. If you have not received the order confirmation email or if any of your details are incorrect please notify us immediately and we will update them for you.

‧ You have the right to request that we change or delete your personal information unless we are legally required to keep it by law as set out in this privacy policy.

 

What we will not do with your personal information?

 

‧ We will never share your personal information with any third parties for their marketing purposes.

‧ We do not store any credit/debit card details on our system. These are processed directly by our online payment merchant over a secure internet connection.

‧ We will not send you marketing emails unless you have opted in to receive such emails at the time of placing an order with us. The box used to sign up to receive such emails must be unticked as required by law and you will only receive them if you have physically ticked this box. If you believe you are receiving marketing emails in error please contact us immediately and we will remove you from our emailing list as required by law.

 

 

 

Created by Aluminium Scaffold Towers Limited on 24.05.2018