Excellent Customer Service

We are committed to the highest level of customer service ensuring all our customers receive the best possible advice to select the product that is most applicable to their needs. To this end all of our sales staff are fully trained so understand your challenges as well as offering in-depth product knowledge gained through training at our manufacturing plant.

We value innovation and ensure that our products are continuously improved to meet the ever-changing needs and requirements of our customers.

We are very confident you will be delighted with our products – so confident that we offer an unconditional no quibble 5 year manufacturer’s guarantee on every Loyal tower that we sell against manufacturing defects.

We are constantly praised for our prompt delivery service working in close partnership with our courier.

We have sold products across Europe, Americas, Middle East, Africa and Asia highlighting our commitment to customer satisfaction internationally also.

The followings are extracts from customer testimonials to support our claims:

Ewart Austin-Rawlings just left a new 5-star review of Aluminium Scaffold Towers on Trustpilot: Excellent sales staff, clear quick correspondence. SUPER DIY 5 aluminium tower was delivered to Ireland very quickly by DX delivery. The tower is well made, so light and simple to put together. Its ideal for inside and outside and the variability of platform height is a brilliant feature.

Christopher Farrow just left a new 5-star review of Aluminium Scaffold Towers on Trustpilot: Well what can I say I ordered a Trade King TK 730-1800 at 4 pm 29 Jan it arrived 1.30 pm 30 Jan. Customer Service was very helpful could not have been any better. I unpacked it straight away & erected it. Fantastic first rate. I would recommend this company any time. 10/10 C. Farrow.

I have recently bought a Super DIY 5S+ Tower. As a senior citizen who still likes to do work around the property I decided I needed something to get me off the ground and ensure I feel super safe. I have made the right decision with this tower. I am also really impressed with this Company as they have made me feel like a valued customer; unfortunately not a common occurrence these days. Great product great Company Thanks Mike.

I purchased the eDIY 5 Tower. It’s a super piece of kit , assembled in less than 10 mins, really easy instructions and very sturdy . Easy to move around also with the wheels. Paul was easy to deal with, good communication, quickly resolved a small issue and the shipping was very reasonably priced and efficient (48 hrs from purchase to my door in Ireland). I highly recommend this company and this product.

Needed a 9.7m scaffold tower (Loyal Industrial Tower) to carry out some general maintenance on a French property with a large tobacco Barn. I received exemplary service, guidance and assistance, with next day delivery once ordered…..

(Source: Trustpilot) I Purchased the 7 metre set scaffolding tower (Super DIY) on the 1/5/19 at 3 in the afternoon. Tower arrived 2/5/19 am. Great product and service from an excellent business. I would certainly recommend them to anybody looking to purchase the same product. How refreshing it is to know that there are some excellent companies out there. A truly great experience.

(Source: Trustpilot) I’m truly impressed with this company. Prompt next day delivery, excellent communication at all times regarding any issues and excellent well made product. Exceeded my expectations. Very stable and well made. I can totally recommend this company with no reservations.

Top quality, very quick and well packaged top quality communication 5 stars.

Excellent item, as described and ace customer service with good communication.

Good communication , helpful , and a good piece of kit.

Great piece of kit easy to erect really helpful staff first class service.

What a great company to deal with. A pleasure to do business with. Fantastic product. (Super DIY 7)

V fast delivery 1 piece damaged but excellent cust service replaced within 24 hrs.

Arrived as scheduled and works perfectly, your suggestion of 2 half sections was inspired as it works very well in a restricted area on the property. Your company has a great product and excellent customer service back-up. (Super DIY 5)

Excellent product and awesome service, Thanks from MK chimney sweeps. (Chimney Access)”

Superb item/superb service/superb seller/Highly recommended/AAA+++kit! +++++++++* (Super DIY 7)

Came today as promised, excellent product, company, and service, thanks, great.

Brilliant value and outstanding service – MANY THANKS (Super DIY 7)