Order Advice Line
Mon-Friday: 8:30am to 5pm
  • General FAQsOpen or Close

     

    What is your VAT and Company Registration Numbers?

    Our VAT number: 168961164, Company registration number: 8475491

     

    We are an overseas buyer, can we pay net of VAT?

    Yes, only if the shipping is arranged by us. If you are arranging your own shipping, then you have to pay VAT first and then after we see proofs that goods has left the country, we will arrange VAT refund.

     

    What is your business hours?

    Our eShop opens 7 X 24. Our office hours are 8:30am - 5pm during weekdays. Our office is closed at weekends and public holidays. We will answer emails during weekends and public holidays.

     

    What does 5 year manufacturers guarantee mean?

    Please see the Guarantee section of our Terms and Conditions.

     

    Can I have a discount?

    No, the prices shown are always the most competitive. We check our prices everyday against all our competitors.

     

    Can I get spares?

    Yes, spares are available. The most popular ones are shown on our website in the Accessories section. Anything more unusual can be investigated by calling the office on 01353 778811.

     

    Is Scaffold Tower really safe to use?

    Yes, it is significantly safer than using a ladder. If you are afraid of height, then a scaffold tower will be your solution. Our Industrial Towers and Trade King Towers are tested and certified by to the EN1004 by BSI and TUV respectively.

     

    Any tools require to build it?

    No. Nothing at all.

     

    Can I come and see the tower before making a purchase?

    Yes, you are welcome. Please give us a call to make an appointment first.

  • Delivery FAQsOpen or Close

     

    Can the billing and delivery address be different?

    Yes.

     

    What is the cut off time for the next working day delivery?

    Orders received before 4 p.m. (Monday to Friday) will be dispatched on the same day for the next working day delivery. Note: this only applies to UK Mainland delivery addresses

     

    How long will the delivery take?

    UK Mainland deliveries, other than to Scottish Highlands and Grampians, from our warehouse will normally take one workday to arrive. Non-UK mainland and Scottish Highlands and Grampians deliveries will take 2-5 workdays. Both are subject to stock availability.

     

    What should I do if the product delivered is damaged?

    Please check all items delivered thoroughly before signing the carrier’s receipt. If the product is damaged, please reject the delivery and do not sign anything and inform us immediately so that we can send a replacement asap.

     

    What if I'm not in when you deliver?

    Deliveries will usually be made Monday to Friday, between 9am and 6pm. If the recipient is not available, each time a delivery attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

     

    Do we deliver abroad?

    Yes, but you must contact us for quotation. Pallet packing charges may apply.

  • Technical FAQsOpen or Close

     

    What is the difference between working height, tower height and platform height?

    This needs to be answered in reverse. Platform height is how far you are standing off the floor, that is, distance between the ground and the upper platform board.

    Tower height is the physical height of the tower itself, that is, distance between the ground and the top rail. The working height is how high you can reach when you are standing on the platform. It is a common practice that working height is platform height plus 2 metres.

     

    Why are your measurements somewhat shorter than same product selling elsewhere?

    We use standard measuring method. For example, the width of our DW Industrial Kitemarked Tower is 1.45m. We measure the distance between the centres of the two uprights.

     

    Can I use the platform at a lower height ?

    The platforms can be used at lower heights by the moving the platform down the rungs of the ladder frame. Do remember to lower the guard rail or bracing with you as you go down.

     

    Can I paint the tower?

    Yes, if you wish. For a more pleasing look and longer lasting result; choose specialist metallic paints from good suppliers.

     

    What is the size/weight of the tower?

    The size/weight of the tower is given in the technical drawing which can be found on each tower product detail page.

     

    Does it rust? Can it be stored outside?

    When Aluminium is produced in a factory, a naturally occurring coating is produced when the metal comes into contact with oxygen. Therefore, all aluminium in use is already coated and rusting just does not happen. By the same token, you can store aluminium outside if you wish. But best to store indoor. It is advisable to store the platforms indoor as they will wear out quicker in wet condition.

     

    Can I still use it with some end-caps missing?

    Yes, you can but just be careful not to catch your finger in it.

     

    What are the overall dimensions?

    The complete specifications can be found from our site. Click on the tower you are looking for then click CLICK FOR TECHINCAL DIAGRAM AND COMPONENTS LIST. You can also find this in the Drawing Diagram on the homepage.

     

    Can we use it outside?

    Yes, but not under strong wind.

    The maximum platform height for outdoor use is 8m. It is strongly recommended to tie the tower to a rigid structure when the platform height is above 8m and/or if the wind is strong enough to move large branches on trees.

     

    Do I need a certified tower?

    The Working at Height regulations apply to all businesses, a tower certified to the EN1004 by BSI or TUV will satisfy the WAHR and HSE. Only our Loyal Industrial and Trade King towers have full certifications.

    At present, WAHR do not apply for private home/domestic use. So, the DIY, SDIY and eTrade king ONE towers do not need certifications and are only suitable for private home/domestic use.

     

    Can I put a box or stool or even a ladder on the top platform and stand on it in order to reach a higher location?

    This is not recommended and is dangerous. In doing so, the guard railings surrounding the top platform will not be able to protect you from falling over.

  • FAQs on SUPER eDIY / SUPER DIY TowersOpen or Close

     

    What is the difference between SUPER eDIY and SUPER DIY towers?

    Please see https://www.aluminium-scaffoldtowers.co.uk/media/wysiwyg/DIYvsSDIY.jpg

     

    Can I use the tower indoor?

    Yes.

     

    How wide is the tower?

    The outer dimension of our DIY tower is 650mm wide.

     

    How wide are the base rails (horizontal stabiliser bars)?

    The base rails are 1220mm or 4 foot long each.

     

    Can I use the tower without the base rails (stabiliser bars)?

    Yes you can; by releasing the bolt and wing nuts. Warning: it is dangerous to use the DIY tower without the base rails unless you tie the tower to something rigid or use our outriggers.

     

    How do I offset frames for use on a slope ?

    Go for our SDIY Advanced Towers with height adjustable base plates

     

    Do I really need outriggers on a 5M tower ?

    Strictly speaking, no. But having two or four outriggers will give a bigger footprint and make the tower feel more secure. In addition, the outriggers can give extra adjustments to uneven ground. Especially in garden use. In fact, many of our DIY customers purchase our SUPER DIY 5++ tower and DIY 5++ tower.

     

    Can I build a tower higher than 7M (working height)?

    No, this is maximum height in the Super eDIY range.

    Our Super DIY towers have a maximum working height of 9m.

    For anything taller please see our Trade King and Industrial towers.

     

    Does it have certification (EN1004)?

    BSI Kitemark or European TUV certification is not currently required for DIY towers. Our platforms are load tested according to the EN1004 standard.

     

    Can I get it in my car?

    Super DIY 7 will fit into most hatch backs with its 1m framed design.

    Super eDIY range and Super DIY 8/9 will fit into most estate cars.

    Please check the packing size details in the specification table on the product pages and your car load space before ordering.

     

    How long does it take to build?

    Take a look at our fun video on the website in which our colleague assembles a 5 meter SUPER DIY tower without help in just under 5 minutes. The higher towers will take slightly longer, and it is advisable to do this with two persons.

     

    How many packs does it come as?

    4m - 1 pack, 5m - 1 pack, 6m - 2 packs, 7m - 2 packs, 8m - 3 packs, 9m - 3 packs

     

    How many people can work on the top platform ?

    Only one person is recommended.

     

    Can it get in between two houses?

    Yes, sometimes the two bottom base bars may need to be taken out.

     

    If I buy just the 4M/5M tower now, can I buy extra bits to make it taller later?

    Yes, you can buy buying the two meter extension pack for your DIY tower or SUPER DIY tower later.

     

    Why is the 2M extension pack so expensive?

    The extension pack has almost as much material as a tower. The pack includes an extra platform and 4 telescopic outriggers, etc.

     

    Can I use your tower with my existing one, to make it taller?

    Only if your existing tower is also our DIY tower range. Your must not mix brands from different manufacturers.

     

    Why does the platform come with 2 hooks only?

    The platform only requires 2 points of contact, one at each end, for a solid connection to the tower. They are required to hold the platform in position and avoid external forces from lifting the platform free.

    Our Super DIY platforms have one red quick locking catch at one end and 2 claws the other for easy removal. Simply release the claws and depress the catch with one hand while lifting the platform with the other to remove.

  • FAQs on Trade King TowersOpen or Close

     

    Why does Trade King 730 - 2.90m not have a Toeboard?

    The platform height is below 0.9m, which does not require a Toeboard.

     

    What does Trade King 730 mean?

    730 is the width of the Trade King in millimeters. (measured from centre-to-centre of the uprights).

     

    Is 9.65m the maximum working height for Trade King 730 Tower?

    Yes

     

    Can the Trade King Tower be used on stairs?

    Yes, our non-foldable version can be used on stairs. The standard version can but the folding gate on the base frame must be removed to do so.

     

    How do I check your TUV credentials??

    Please see below link to our certificate on the official TUV website:

    https://www.certipedia.com/certificates/50334751?locale=en

     

    Why does the platform come with 3 hooks only?

    Only requires 3 points of contact for a solid connection to the tower. Makes dismantling slightly easier and faster when a person is under the platform and only has one hand to use.

  • FAQs on eTrade King ONE TowersOpen or Close

     

    Is this for industrial use?

    No. For industrial use please look at Trade King or Industrial Towers.

     

    Can this tower be used on stairs?

    Yes, our Multi Access version is ideal for use on stairs as it comes with walkthrough base frames and height adjustable wheels. Please remember to lock the wheels when doing so. Height adjustable baseplates are also available which can be found by clicking here.

     

    Has this tower got a certification?

    No, but it fully complies with EN1004 regulation. Also, it is produced by the same Kitemark / TUV manufacturer.

     

    How is this tower packed?

    It is packed in poly wrap.

     

    Can this tower fit in a van?

    Yes, do check our box dimensions in the specification table of the product detail page.

     

    Why does the platform come with 3 hooks only?

    Only requires 3 points of contact for a solid connection to the tower. Makes dismantling slightly easier and faster when a person is under the platform and only has one hand to use.

  • FAQs on Loyal Industrial TowersOpen or Close

     

    What does 850 or 1450 mean (as in Loyal 850 / Loyal 1450)?

    These are the width of the industrial towers in millimeters (centre-to-centre). The outer dimension is 50mm more.

     

    What does 1.8M or 2.5M long mean?

    These are the platform lengths.

     

    Can you have more than 1 person on a single width (850) tower?

    Yes, but recommend one person per platform.

     

    Can you have 2 persons on a double width (1450) tower?

    Yes.

     

    Are the trapdoors and platforms included in the price of the tower?

    Yes, all the components are listed on the technical diagram given on the product detail page.

     

    Do I get the outriggers with the tower?

    According to EN1004, the outriggers are supplied with the tower for working height of 4.2m upwards to increase your base area making the tower as safe as possible.

     

    How do I check your British standards credentials?

    Please use the below link which will take you to the official BSI website and enter our certificate number, 583746, in the Certificate number field then click search to find our certificate.

    http://www.bsigroup.com/en-GB/Product-Directory

     

    What size are the castor wheels?

    150mm diameter dual locking wheels are supplied with all of our Industrial towers.

     

    Why am I getting extra-long outriggers on the single width tower?

    12.2m working height single width towers or higher are supplied with extra-large outriggers to increase your base area, making the tower as safe as possible.

     

    Why don’t I get outriggers on the 3.7m tower?

    The base area of the 3.7m working height tower is sufficient without outriggers. They are not required by EN1004 at this height so satisfy the Working at Height Regulations.

     

    Can I upgrade to larger outriggers?

    Yes, either as an upsell or as accessories.

     

    Why does the platform come with 3 hooks only?

    Only requires 3 points of contact for a solid connection to the tower. Makes dismantling slightly easier and faster when a person is under the platform and only has one hand to use.